Business Technology Consulting
Technology is required to be competitive in the business world today, whether you are a physician, attorney, contractor or any other type of professional organization. There are three common reasons to implement new technology:
- Resolve a problem
- Improve a process or workflow
- Develop a new capability
The money you invest in technology and business technology services is important; however, the time you have to invest to achieve your objectives possibly should be a greater consideration.
There are seven key qualifications to consider when evaluating a business technology consulting partner that will save you both time and money:
1. Technology Assessment: Our 25 years of experience has proven the starting point to resolving a technology problem, improving a process or workflow, or developing new capabilities is a thorough Technology Assessment.
This comprehensive evaluation to accurately assess your current and future needs does two things for you: (1) It confirms your network architecture, hardware, software and the true capabilities of your current equipment so as much of it as possible can still be utilized; and (2) provides an easy to understand, vendor agnostic recommendation of how best to achieve your objectives through proven technology.
2. Industry Expertise: Stemp Systems has provided paid business technology consulting services to hundreds of physicians in the New York Tri-state area, in addition to attorneys, construction and property development companies, and other business professionals over the past 25 years.
Our work with hundreds of professional organizations like yours gives us unique wisdom in the way we assess your needs.
3. Vendor Agnostic: Virtually every other business technology consultant that specializes in similar vertical markets has a reseller or referral agreement with the software companies they represent. This means they are biased in their recommendations. They have to be. We do not. Only Stemp Systems recommends solutions for our vertical markets based primarily on what we think is best for your organization because we are not distracted by trying to meet a sales goal we have with a vendor partner.
Not only this, but we welcome the opportunity to help you investigate vendors suggested to you by your peers. We help you fully evaluate the pros and cons of all solutions that come to our attention so you can choose technology that best fits your company culture, business practices and clientele.
4. Implementation Expertise: We understand you have a business to run and need the least amount of interruptions possible to take place when fixing computers or software, implementing new technology and training staff how to use new equipment.
We replace complexity with simplicity, confusion with understanding and paperwork bottlenecks with streamlined workflow. Leverage our 25 years of experience, helping professional organizations just like yours transition from aging computer systems to a digital office of the future with less interruptions, lower stress and fewer surprises.
5. Thorough Testing: Proper testing of technology fixes and new equipment is crucial to the success of any implementation. The challenge is fully comprehending the business environment of each client.
This is another area where Stemp Systems excels far beyond our competition. The wisdom we have gained through decades of experience serving physicians, attorneys, construction and property development companies, and other business professionals enables us to test certain aspects of technology that other technology providers overlook.
6. Effective Training: Understanding the unique workflows of your business enables us to train your people to quickly adapt to new technology and make the most use of its capabilities so productivity improves, error rates drop and employees are better able to serve your clients.
7. Support and Maintenance: Consider this example – recently Stemp Systems was upgrading technology for a 15 physician medical practice during their off hours. At 11:30 p.m. the server being worked on failed due to a hardware issue. The Stemp Systems technical team involved the CIO and one other team member to bring the server back to our offices where possible replacement parts were available. The repair was made, thoroughly tested and the server reinstalled at the client site before their staff showed up for work in the morning.
At Stemp Systems, we always put the interests of our clients ahead of ourselves. Whether you need assistance during normal business hours or there is an emergency that needs to be resolved when your business is not open, you can rely on us to do everything possible to make certain your systems are operational when you need them.
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I have to go on record to say that I think you and all your team did a very good job. Yes, including the project management. —
We were originally referred to someone to build our network; the person came, and he didn’t know what he was doing. What was worse was that I didn’t know that he was inept until it was too late. As our EMR go-live date approached, it became apparent that I needed someone else. Stemp Systems came to us on a Thursday worked literally 24 hours, day and night, through the weekend, so that we could go-live on Monday morning. —
Kurt, Nice going getting FIOS to work with SonicWall yesterday! Thanks for figuring a complex task out, and for walking Jason through the installation. —
Stemp is great, I know there is a premium but it is well worth it…I have had several issues over the years and Stemp was able to help me remotely which was immeasurably useful to me. —
Thanks for the super-fast response! —
I just wanted you to know that your people are awesome…they are polite, thorough, accommodating, and very competent. It’s a pleasure to deal with them. Thanks. —
Khalid from Stemp fixed my virus situation yesterday – they are amazing!!! —
I want to congratulate you and your team. From my view this was a very difficult project and Steven and Peter showed the upmost professionalism under difficult circumstances. Without the whole team including, Martin, Dan, Kurt and you, I would never imagine this project being completed.
Thank you. —
Just wanted you to know that your people are awesome...they are polite, thorough, accommodating, and very competent...a pleasure to deal with both of them (Jerry and Steve)...thanks. —
Big shout out to Anthony who has hit the ground running! This was our first out-of-country set up for my team and it went seamlessly! —
Conversion done timely, excellent, professionally... Beverly was very good. She gets very high marks in customer satisfaction. Soft spoken. Comforting. Dan is excellent. Bright guy. Sat down, did his job, got it done. No chit chat. High marks to Jerry and Neil. —
I am extremely happy with Peter. Amazing guy. You sent THE best and I appreciate that!!!!! —
The products and services Stemp provides are a mission critical piece of what we do. We can work without other supplies. There are work arounds. But when we lose our computer system, it’s a disaster. There are few things we buy that are as critical as that … maybe electricity, telephones. But even without telephones we don’t have to turn patients away. Without computers, we’re flying blind. —
Aleem, I really appreciate all your hard work on this. You always go above and beyond my expectations. Thank you thank you. —
Daniel, First of all thanks for keeping me in the loop. I also thank you for your Friday evening phone call. I really appreciate your hard work, and thanks for a job well done. —
I want give you feedback that Mike was extremely helpful with the issue I had this morning –Thank you —
Recently our incumbent local carrier experienced underground cable issues and 5 of our 9 point to point circuits went down. This could have meant disaster for our satellite offices accessing our EMR here at the main location. All of the failover measures Stemp put in place kicked in automatically, our EMR system was accessible, and we could see patients from all satellite locations. Kudos to Stemp Systems for keeping our best interests in mind when designing our network configuration. —
Michael and Sophia,
Thank you for a very smooth Aprima (EHR) upgrade. It is always a pleasure and relief that I have " the Stemp crew "
to keep everything computer related running well.
Have a wonderful weekend. —
The work done by your technician was very efficient and pleasant.
Thank you for all your great services! —
Dr. G gave good feedback regarding Jerry (who helped set up a remote connection from his new iMac). He was helpful and well-spoken. —
You guys are really top notch. I had two "Thank you Stemp Systems" experiences today I want to share with you. —
Just a note to let you know that I was extremely happy with the help I received this morning from Joe. I had a pernicious and debilitating computer virus, which generated extraneous file extensions on many of my files and programs, and as a result, I could not run any of my programs or access any of my files. Joe was professional, courteous, quick, and most importantly, extremely competent and effective. By 11:00 I was back up and running cleanly. —
I just wanted to say that the move this past weekend was amazing. The Stemp team could not have been more organized, and the extensive planning and expertise really showed through. I would love to single out each and every person, but it would take too long since there is so much to say. Please pass on our thanks and appreciation for an awesome job well done! —
Neal was excellent. Thanks again. (New office configuration) —
Again, your support team is great. Martin has been working hard to resolve stuff for us. He’s a very nice, intelligent and personable guy. Please pass that along for me. We all need a little pat on the back once in a while. —
Wow, thanks! Between noticing the issue with our website and the speed at which your tech came and helped yesterday I am happy I made the decision I did. —
I think you guys acted in a very professional and efficient way. GO STEMP GO!!!! —
Aleem, I really appreciate all your hard work on this. You always go above and beyond my expectations. Thank you thank you. —
As I said 1000%. I will say "only the truth." You guys are amazing. —
Hey my friend - just want to thank you for your great staff - the guys were really good today - they helped me tremendously. Thanks. —
Thank you. It’s reassuring to know that your team can react so quickly to such problems. (Regarding server that shut down during the night.) —
Dear Stempies, Now that I am calm, I just want to thank all of you for your hard work. I really appreciate your work and efforts. I apologize if I was rude this morning. It is so amazing that you work until midnight and then make it to work with such positive attitude. Thank You Stemp Systems Group. —
Morris: You don’t have to thank me for a compliment – you’re more than worthy. You continue to amaze me with your expansive knowledge and you never hesitate to step in and use it when called upon. So, many thanks to you and your team. —
A special Thank You goes to Khalid for his patience, perserverance and ingenuity in identifying the problem, establishing a solution, and then figuring out how to implement the solution in the face of numerous obstacles. All on a Sunday morning! —
Kurt is a great asset on your team. Just know that I appreciate his prompt resolution and attention to our issues. —
I just wanted to let you know that I’m very impressed with Anthony - how he migrated a workstation from XP to Win7 last week and the user didn’t have any issues. Great job Anthony. Keep it up! —
Jose did a wonderful job. He explained to J in detail the setup and the configuration of the laptops. After he was done with J, Jose also briefly explained his tasks to me. I was very impressed with Jose’s work here today. I am also very pleased to see the organization of his tasks and how everything was completely packed and arranged in the order that they were needed. —
I wanted to take time today to email you regarding your employee Neil. His customer service and help with various issues today should be commended. Neil was knowledgeable and helpful and conscious of the other projects I had going on in my day. I just wanted it to go noted, as I'm sure complaints are the only thing customers write about. —
You guys did a wonderful job and everything is working great. —
Thanks for everything yesterday. Everything went well and Steven did a great job. —
Joe, I just want to thank you once again for taking the time to program those computers that we donated. I dropped them off this weekend and everyone was very thankful and very happy. They will make a big difference at the senior learning center. You are a true hero! With much regards and appreciation. —
I also want to thank Stemp for your tremendous support during the weekend upgrade to the new eCW program. Patty tells me this is the smoothest upgrade our facility has ever accomplished. I think all of the direct interactions between our company, Stemp and eCW did the trick. She was also surprised to see Morris at the company Saturday when our main server failed. Again, thanks for all of your assistance and all of us are looking forward to a continuing relationship. Thanks. —
I spoke to Khalid and also worked with him on an issue that is not yet resolved. I find him to be a very good asset to the Stemp Group team. He was very calm and professional. It was a good experience. —
Once again, the awesome one comes through. —
I just wanted to tell you that Kurt was fantastic with the auditors, he was professional and so knowledgeable in his answers and his presentation to the senior auditor that was in charge of the IT component. After Kurt left she actually informed me that she was very impressed with Kurt and the information he was able to give... You both should be very proud of how Kurt represents your corporation. —
Looks like it could have been some virus scan issues. Kurt made some adjustments to that and other areas of my computer. Kurt is very knowledgeable and great to work with!! Thanks for everyone's help!! —
Stemp has been our IT GURU for the past 10 years who continually guides us through the technical complexities of delivering healthcare services. —
I love the professional manner in which you do your job. —
I want to thank you, Morris, for the way you handled this recent repair incident. It’s good to know we can depend on you and your well qualified staff to keep our (almost) 24/7 operation going. —
I had a chance to work with Asad, last night – actually middle of the night. He helped me with number of issues. For middle of the night he was awake & resourceful. He was confident, focused, and quick in executing his ideas in resolving these issues.
I also must say that the quiet of the night must add some measure to the concentration one needs for the task of solving some of these riddles. I congratulate you for keeping your offices open 24/5. —
ALL FIXED!! THANK YOU SO MUCH!! My day was going down the toilet VERY quickly. Thanks for making it better. —
Anthony, I wanted to thank you for all of your assistance with setting up our upcoming webinar. Your sense of urgency and attention to detail was greatly appreciated.
Thanks again —
I like your team and enjoyed working with all of you. Ben is very conforming and plans well ahead. Aleem is like me, goes ahead and completes the tasks. Dennis sits at one place and works with a deep focus. Dan is very accommodating and pleasant to work with. —
Kurt, I really am enjoying the computer during my travel. I want to thank you for the extra effort in setting me up hours prior to my flight.
I look forward to our near future projects. —
I’m sure my network is far more advanced than most of my colleagues in the New Haven community. One group uses a ‘Nerds on call’ type of company as their IT people. These companies are fine for home repair or small business IT but I wouldn’t trust them with 20,000 confidential patient records. Stemp Systems is always one step ahead. —
Morris – all taken care of in your usual efficient and competent way. Thank you for your help. —
Just to let you know, Joe really went above and beyond to get my iPhone Contacts cleaned up and functional. Not to go into all the technical details, he called Apple Support multiple times, called me back > 6 times, called me from home and went the extra mile. Kudos to Stemp for a great employee. —
Dennis, Thanks for the great job you did solving how to access the path containing the content for the dtSearch database, and then re-indexing the files from server 4 to server 1. I appreciate it very much and it works well. —