What Makes Us Different
Stemp Systems has installed and supported hundreds of multi-vendor technology solutions. This includes guiding hundreds of medical clients through the implementation and successful use of EHR (electronic health record) systems.
We often get asked, what makes us different. Let us start by sharing a story that is on our Technical Services home page because it demonstrates how committed we are to help you avoid technology hassles.
Recently at 9:05 p.m., a Stemp technician began routine work patching a critical VMware ESX server with latest updates, BIOS, and firmware. Upon rebooting the server, one of the DIMM memory modules was diagnosed by the internal server diagnostic system to be defective and the server would not boot. Without this server, no one would be able to login to the network the next morning, print, gain access to any local files, or efficiently use the electronic medical record system.
The Stemp technical team worked through the evening on the problem including driving the server to our offices to test various spare parts to resolve the situation. A solution was found around 3:00 a.m. The server was returned to the client’s offices, reinstalled and tested prior to when they opened the doors at 7:00 a.m.
The result: The client did not even realize there had been a problem until they received a report from us later in the day.
THE BOTTOM LINE: We serve your company as though it is our own.
We do this because Stemp Systems Group is an outsourced IT technical support organization focused on providing a broad range of IT resources to our clients who generally are not large enough to warrant their own IT department, yet still have extensive and ongoing IT needs. Our goal is to focus on how technology can be utilized to fulfill business requirements, not on technology as an end to itself. All our activities are oriented to managing the technology to maintain uninterrupted business operations. We do this by focusing on best practices and a set of established, yet continuously refined, methods and processes called Stemp Standards initially developed during the early stages of the company’s founding in 1986.
For instance one of our core specialties is serving medical practices and healthcare centers where our work contributes to saving lives. Every client we support appreciates the way we provide stable, scalable, relatively easy-to-use technology that improves the health of their business and opportunities to grow.
Give us a call (718) 784-7376 or drop us an email wisdom@stempsystems.com to start a discussion about how we can help you leverage technology to grow your business. We have a 100% success rate implementing sophisticated multi-vendor technology, clients who verify we serve them well, and a 25 year history of serving clients in the New York Tristate Area as their preferred IT solution provider.
We look forward to speaking with you!
